At Quick Cranks, we take pride in delivering outstanding products, expert service, and a seamless customer experience. We stand behind everything we sell and service. Our Returns, Warranty, and Exchanges Policy is designed to be clear, fair, and hassle-free for both in-store and online purchases.

If you’re not fully satisfied with your purchase, we’ll make it right.

For questions or assistance, contact us at orders@quickcranks.ca

You may return eligible items within 60 days of the delivery date for a full refund.

To qualify for a return:

• Items must be unused, brand new, and in original packaging
  
• All original tags, accessories, and packaging must be included
  

If an item is returned used or without original packaging, a store credit will be issued instead of a refund.

Orders cancelled after payment may be subject to processing fees:

• Credit card orders may incur a 3% processing fee
  
• Orders placed through Klarna cannot be cancelled

To request a return shipping label, email orders@quickcranks.ca

Return fees are waived if the return is due to:

• Shipping errors
  
• Defective products
  
• Any fault on the part of Quick Cranks
  

For all other online returns:

• $20 return fee deducted from the refund (non-bicycle items)
  
• $150 return fee for bicycles (covers inspection and restocking)

Quick Cranks products are built to last and are backed by manufacturer warranties. Warranty coverage and duration vary by product.

To initiate a warranty claim:

• Email orders@quickcranks.ca
  

Our team will respond as quickly as possible to guide you through the process

Need a different size, color, or model? We’re happy to help.

• Exchanges are available subject to product availability

Items must meet the same eligibility requirements as returns

The following items cannot be returned or exchanged:

• Gift cards
  
• Items discounted 20% or more (final sale)
  
• Used items
  
• Undergarments (for hygiene reasons)
  
• Bicycles (generally final sale)

Visit our physical store with:

• The item
  
• The original purchase receipt

Email orders@quickcranks.ca to begin the return or exchange process. Our customer service team is happy to assist.

Our knowledgeable and friendly customer service team is here to help with any questions or concerns. You can reach us:

• By phone
  
• By email
  
• In person at our store
  

Your trust matters to us, and we’re committed to ensuring satisfaction with every purchase.

This policy applies to purchases made at:

• Quick Cranks Bike Shop
  
• Quick Cranks Online Store
  

Policies are subject to change without notice. For the most up-to-date information, please refer to this page or inquire in store.